Refund & Cancellation Policy

Last updated: November 8, 2026

This is a general template provided for your convenience. Have it reviewed by a qualified professional before relying on it.

1. Subscriptions

LockForge is billed as a recurring monthly subscription. You are charged at the start of each billing period, and your plan renews automatically until you cancel.

2. Cancellation

You can cancel your subscription at any time from your account's billing page. When you cancel, you keep access until the end of the billing period you have already paid for; no further charges are made after that. Cancelling does not generate a refund for the current period unless stated below.

3. Refunds

Because LockForge provides immediate access to a digital service, fees are generally non-refundable once a billing period has begun. However, we want you to be satisfied, so:

7-day consideration: If you are unsatisfied, contact us within 7 days of a charge and we will review your request for a refund of that charge in good faith.
Billing errors: If you were charged in error (for example, a duplicate charge or a charge after cancellation), we will refund it in full.
Service failure: If a technical failure on our side prevented you from using the service for a sustained period, contact us and we will make it right.

4. How payments and refunds are processed

Payments are handled by our authorized reseller and Merchant of Record, Dodo Payments, who is the seller of record for your purchase. Refunds, when approved, are issued through Dodo Payments to your original payment method and may take several business days to appear. Dodo Payments also handles order-related inquiries and returns.

5. How to request a refund or cancel

Cancel anytime from the billing page in the app. For refund requests or billing questions, contact support@lockforge.site with your account email and the date of the charge.

6. Changes

We may update this policy from time to time. Material changes will be posted here with an updated date.